Shipping & Exchange

 

SHIPPING

We offer free delivery for purchases within the U.A.E. Delivery times may vary between 1 - 3 business days depending on the Emirate.

We also ship internationally. Shipping charges are free during promotions or costs will be applicable and vary depending on the delivery location. Shipping costs are non-refundable. Please allow 1 - 3 days to process the request and up to 10-15 business days for international shipping.

Once shipped, we will email you with the tracking information.

DUTIES AND TAXES

  • When a package is shipped internationally, it may be subject to Import taxes, customs duties, VAT and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility.

  • DXB VISUALS FZE does not have any responsibility on these additional charges that may apply.

  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of UAE ), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

  • If a product is seized and destroyed by the customs, or returned to UAE, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to DXB VISUALS FZE.

DELIVERY TIMING

DXB VISUALS FZE does not guarantee at any time a certain delivery date or time frame for delivery outside of UAE for any product or order. Any listed time for a shipping method is an estimate only.

SHIPPING TERMS

  • DXB VISUALS FZE is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers after they have been dispatched.

  • DXB VISUALS FZE cannot be held responsible/liable for lost or stolen packages that have delivery confirmation to the address that was provided. The customer accepts full responsibility to file any claim(s) with the carrier for damaged and/or lost shipments.

  • DXB VISUALS FZE is not responsible for mis-delivery errors via carrier, or incorrect shipping information.

EXCHANGES

We only exchange items if they are defective or damaged from our side. Our policy lasts 10 days. If 10 days have gone by since the date of delivery and you do not report it to us; unfortunately, we can’t offer you an exchange. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A product can only be exchanged for a replacement of the same type. Shipping costs will be borne by you for returning the Item, and to ship a replacement item back. All final approvals are subject to our internal assessment.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Note: If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please send us an email at info@dxbvisuals.com to initiate an Exchange request.

SALE ITEMS (if applicable)

Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.